Our COVID-19 Response
To our Morningstar family,
As we all learn to navigate these unprecedented circumstances, we feel it is important to share with you what we’re doing to keep our customers and staff healthy without interrupting the quality of our service. Our mission at Morningstar has always been to take the stress out of storing and we are committed to supporting you in every way we can through these unsettling and uncertain times. After nearly 40 years providing clean, safe and secure storage solutions, we’re no strangers to assisting our customers through life changes, so rest assured that we’re prepared to assist you through this one. Here’s how:
Virtual Service: We are now offering remote service and assistance through phone, email and our new enhanced live chat feature to accommodate all of our existing in-person or digital services and processes (reserving and renting units, making payments, etc.)
Contactless In-Store Experience: When you visit our locations, you can expect a “no touch” environment that complies with and facilitates social distancing regulations. You’ll be guided on property by dedicated signage with the ability to virtually contact our staff at any point for help through your mobile device.
Temporary Change in Services: In the interest of your health and the health of our staff, our restrooms, offices and rental trucks are temporarily closed to the public. We sincerely apologize for any inconvenience and look forward to making it up to you when we’re able to safely resume business as usual.
Health Best Practices: Exceptional cleanliness has always been a core value at Morningstar and we are exceeding our standards with amplified sanitization to maintain as safe of an environment as possible.
We’re in this together. Don’t hesitate to reach out with questions, concerns or recommendations for what else we could be doing to make our customers more comfortable. Community shines brightest in times of crisis and we’re grateful to have you as a part of ours.
Dave Benson, CEO
Morningstar Properties, LLC