Frequently Asked Questions
If you have a question about storage we have the answer!
Still have a Question? Go to our Contact Us page and submit your storage question.
How will COVID-19 impact my experience?
You will continue to enjoy exceptional service and easy processes with a few added precautions to ensure the health and safety of our customers and staff. Here’s what you can expect:
- Virtual help: if you’d prefer to not visit our office, we are now providing full virtual assistance by phone and live chat.
- Verbal greetings: if you do visit us in person, no need to stress over handshakes or awkward elbow bumps.
- Squeaky cleaning: our maintenance teams are working extra hard to keep our facilities sanitized.
- Listening to you: please don’t hesitate to let us know anything else we could be doing to help make you more comfortable.
Do you require a deposit to hold a unit?
We do not require a deposit to hold a unit for you.
What does heated and cooled storage units mean?
Our facilities are powered to provide extra protection from excessive hot or excessive cold external temperatures. Our climate controlled storage units are maintained at approximately a 20 degree improvement versus nature’s seasonality differences
Do you have moving supplies?
We offer a variety of moving supplies from boxes of all sizes to furniture covers, bubble wrap, packing tape and more. Make sure you have everything you need with our Moving Supply Checklist
What security measures are you taking to protect my stuff?
At Morningstar, we offer a safe and secure facility. Our facility is well lit and we also have security cameras throughout the property. Each customer is given an individual code to access the gate or entrance to the building.
When can I access my storage unit?
We offer 24 hour, 7 day a week access at no additional charge. Our facilities have keypad entry on all gates and doors. With your personal access code you can access your stuff anytime, even at 4am right before the fish bite to get your fishing supplies.
Do you rent moving trucks?
Yes, we’re the friend with the truck, the FREE truck that is! When you are a new tenant we offer you a FREE moving truck to use for 4 hours to get all your stuff moved in. Our on-site storage professional will help arrange a time that the truck will be available for your use. Another thing checked off the list!
Do you offer move-in specials?
Yes, we offer move in specials, check a location near you to see what offer we have for your needs.
Do I have to stay a certain amount of time?
At Morningstar you are never locked in to a long term lease. Stay as long or as little as your needs apply. We offer month to month leases with prorating in and out.
Do you prorate in and out?
Absolutely! We do not want you to have to pay for any days in the month that you’re not storing with us! For instance, if you sign your lease on the 11th of the month, your first payment is only for the 11th through the end of the month. On your move-out, we only ask that you give us a 10 day notice and that you vacate no later than the 15th. If you abide by those two easy rules, we will refund you for the entire second half of the month!
Will you increase my rate?
We guarantee that the rate you sign up for on day one will NOT change for 12 months! Don’t let others increase your rate every few months and to think you have already begged your friends and family to help you move once and already bought them pizza!
Do I need Insurance?
If it’s worth storing then it must be worth protecting! We offer low cost coverage for most of life’s mishaps for as little as 30 cents a day. So, even in the unlikely event that you will ever have a claim, it’s comforting to know that the coverage that we can offer protects your belongings in transit on the way to our facility, and there is never a deductible.
How can I pay? Can I pay online?
We have several ways that you can pay, and they are all FEE FREE! Online, by phone, in- person, or auto-pay. We strongly suggest using the ACH Autopay method. It safely and automatically transfers your payment directly to us for an always on time payment from your checking account on the first of every month.